Position: Client Relationship Executive

Location:Agelock Skin and Hair Clinic , Chandigarh

Job Type:Full-Time

Job Summary: Agelock Skin and Hair Clinic is looking for a highly motivated and personable Client Relationship Executive to join our team. The ideal candidate will excel in building and maintaining strong client relationships, ensuring a high level of client satisfaction, and enhancing the overall client experience at our clinic. The Client Relationship Executive will be the primary point of contact for clients, addressing their needs, resolving concerns, and facilitating smooth communication between clients and clinic staff.

Key Responsibilities:

Client Interaction:

• Welcome clients and ensure they feel comfortable and valued.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Conduct follow-up calls and surveys to gather feedback and assess client satisfaction.

Relationship Building:

• Identify opportunities to enhance the client experience and foster loyalty.
• Organize and participate in client appreciation events and initiatives.

Communication and Coordination:

• Facilitate communication between clients and clinic staff, including dermatologists, nurses, and administrative personnel.
• Schedule appointments and manage client bookings efficiently.
• Provide clients with detailed information about treatments, procedures, and clinic services.

Problem Resolution:

• Escalate complex issues to the appropriate personnel and ensure follow-up until resolution.

Administrative Duties:

• Maintain accurate and up-to-date client records and databases.
• Assist with administrative tasks, including billing, invoicing, and payment processing.
• Prepare and distribute client communications, such as newsletters and updates.

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.

Education:

• Minimum of 2 years of experience in a client-facing role, preferably in the healthcare, beauty, or wellness industry.

Skills:

• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• High level of professionalism and a client-focused attitude.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to handle and operate standard office equipment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.
• Access to clinic services and treatments.

Application Process: Interested candidates are invited to submit their resume, a cover letter detailing their relevant experience, and professional references to contact@agelockskinclinic.in

Agelock Skin and Hair Clinic is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences.